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Returns & Exchanges

SHIPPING
HAS MY ORDER BEEN SHIPPED YET?
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL PROVIDING YOU WITH SHIPMENT DETAILS, INCLUDING THE DATE OF SHIPMENT AND ANY TRACKING DETAILS. IF YOU WISH TO ENQUIRE ABOUT WHETHER YOUR ORDER HAS BEEN SHIPPED PLEASE LOG ONTO YOUR ACCOUNT AND GO TO ‘MY ORDERS’. ALL TRACKING INFORMATION WILL BE POSTED THERE.

AS A GENERAL RULE WE AIM TO SHIP OUT ALL ORDERS WITHIN 3 BUSINESS DAYS OF RECEIVING THE ORDER.

WHAT SHIPPING METHODS CAN I CHOOSE FROM?
WE USE UPS FOR ALL ONLINE ORDERS, AND IN SOME EXCEPTIONS US POSTAL SERVICE.
DO YOU DELIVER TO P.O. BOXES?
YES, WE DELIVER TO P.O. BOXES.
HOW LONG WILL IT TAKE FOR DELIVERY?
DEPENDING ON YOUR ADDRESS AND SELECTED FREIGHT SERVICE, YOUR ORDER WILL TAKE APPROXIMATELY 3-5 BUSINESS DAYS TO ARRIVE.

 

PAYMENT
WHAT PAYMENT OPTIONS CAN I USE?
WE ACCEPT ALL MAJOR CREDIT CARDS, INCLUDING VISA AND MASTERCARD.
MY PAYMENT HAS BEEN DECLINED
IF YOUR PAYMENT HAS BEEN DECLINED PLEASE CHECK THAT THE CREDIT CARD DETAILS OR PAYPAL DETAILS YOU ENTERED ARE ALL CORRECT. OCCASIONALLY A CREDIT CARD WILL FAIL TO MAKE PAYMENT IF THERE ARE INSUFFICIENT FUNDS, IF THIS IS THE CASE, TRY ANOTHER CARD. IF YOU CONTINUE TO EXPERIENCE THIS PROBLEM PLEASE CONTACT US AT CUSTOMERSERVICE@RACEREADY.COM .

 

 

RETURNS
PURCHASES ONLINE
RACEREADY ACCEPTS RETURNS ON ALL PRODUCTS WITHIN 30 DAYS OF ORIGINAL PURCHASE. A REPLACEMENT ITEM WILL BE SHIPPED OR STORE CREDIT WILL BE ISSUED ACCORDING TO OUR RETURN POLICY GUIDELINES. PLEASE EMAIL CUSTOMER SERVICE AT CUSTOMERSERVICE@RACEREADY.COM TO PROCESS RETURNS AND EXCHANGES.
ITEMS ELIGIBLE FOR RETURN
-EXCHANGE OR STORE CREDIT WITHIN 30 DAYS.
-ITEMS MUST BE UNWASHED AND UNUSED, IN THE CONDITION YOU RECEIVED THEM IN
-ALL ITEMS MUST HAVE TAGS ATTACHED TO BE RETURNABLE
ITEMS THAT CAN’T BE RETURNED TO RACEREADY.COM
PLEASE BE ADVISED THAT ITEMS CANNOT BE RETURNED AFTER 30 DAYS FROM ORIGINAL PURCHASE DATE. WE APOLOGIZE FOR ANY INCONVENIENCE. IF YOU HAVE ANY QUESTIONS ABOUT WHETHER OR NOT A PARTICULAR ITEM CAN BE RETURNED, PLEASE EMAIL CUSTOMER SERVICE AT CUSTOMERSERVICE@RACEREADY.COM
DEFECTIVE ITEMS
IN THE RARE INSTANCE THAT YOUR ORDER ARRIVES DEFECTIVE, PLEASE TAKE A PICTURE OF THE DEFECT AND SEND IT TO CUSTOMERSERVICE@RACEREADY.COM ALONG WITH YOUR ORDER NUMBER AND FIRST AND LAST NAME. PLEASE EXPLAIN IN THE EMAIL WHAT THE DEFECT IS AND WE WILL RESPOND WITH AN EMAIL LETTING YOU KNOW HOW WE ARE GOING TO HANDLE THE SITUATION.
WRONG ITEMS SHIPPED
IF YOU RECEIVE THE WRONG ITEM(S), PLEASE TAKE A PICTURE OF THE PRODUCT AND THE TAGS AND SEND IT TO CUSTOMERSERVICE@RACEREADY.COM ALONG WITH YOUR FIRST AND LAST NAME. WE WILL RESPOND WITH AN EMAIL LETTING YOU KNOW HOW WE ARE GOING TO HANDLE THE SITUATION.
REFUNDS
WE CURRENTLY DO NOT PROCESS REFUNDS FROM PURCHASES MADE ON RACEREADY.COM. PLEASE REFER TO THE DEFECTIVE ITEM, WRONG ITEM, AND EXCHANGES SECTIONS FOR MORE INFORMATION REGARDING RETURNS.
EXCHANGES
WE ARE ABLE TO EXCHANGE ITEMS OF THE SAME PRICE. IN ORDER TO PROCESS AN EXCHANGE, PLEASE EMAIL OUR CUSTOMER SERVICE TEAM AT CUSTOMERSERVICE@RACEREADY.COM . IF YOU ARE LOOKING TO EXCHANGE YOUR PRODUCT FOR PRODUCT OF A DIFFERENT PRICE, YOU WILL NEED TO PROCESS A RETURN AND PLACE AN ORDER FOR THE NEW PRODUCT ONLINE.

 

PRIVACY POLICY
PRIVACY
IF YOU SEND CORRESPONDENCE VIA THE RACEREADY WEBSITE THROUGH EMAIL, FAX OR POST, RACEREADY WILL RETAIN SUCH INFORMATION IN THE RECORDS OF YOUR ACCOUNT. WE WILL ALSO RETAIN CUSTOMER SERVICE CORRESPONDENCE AND OTHER INFORMATION FROM PAYPAL ABOUT YOU. WE RETAIN THESE RECORDS SO THAT WE CAN FULFILL YOUR ONLINE PURCHASES IN ADDITION TO MEASURING AND IMPROVING OUR CUSTOMER SERVICE. RACEREADY WILL NOT SHARE, SELL OR RENT RETAINED CUSTOMER INFORMATION WITH ANY THIRD-PARTY PERSONS OR COMPANIES. WE MAY, OVER TIME, DELETE THESE RECORDS IF PERMITTED BY LAW. YOU SHOULD ALSO BE AWARE THAT WE MAY DISCLOSE SPECIFIC INFORMATION ABOUT YOU IF NECESSARY TO DO SO BY LAW OR BASED ON OUR GOOD FAITH BELIEF THAT IT IS NECESSARY TO CONFORM OR COMPLY WITH THE LAW OR IS NECESSARY TO PROTECT THE USERS OF OUR WEB SITE, THE SITE OR THE PUBLIC. PLEASE READ CAREFULLY THE PRIVACY POLICY OF PAYPAL WHEN CREATING AN ACCOUNT OR PROVIDING THEM WITH YOUR CREDIT CARD DETAILS.
SECURITY POLICY
WHEN PURCHASING FROM RACEREADY, YOUR FINANCIAL DETAILS ARE PASSED THROUGH A SECURE SERVER USING THE LATEST 128-BIT SSL (SECURE SOCKETS LAYER) ENCRYPTION TECHNOLOGY. 128-BIT SSL ENCRYPTION IS APPROXIMATED TO TAKE AT LEAST ONE TRILLION YEARS TO BREAK, AND IS THE INDUSTRY STANDARD. IF YOU HAVE ANY QUESTIONS REGARDING OUR SECURITY POLICY, PLEASE CONTACT OUR CUSTOMER SUPPORT CENTER.
INTELLECTUAL PROPERTY
RACEREADY IS A REGISTERED TRADEMARK OWNED BY RACEREADY LTD. ALL MARKS, NAMES, ILLUSTRATIONS, IMAGES, LOGOS, REGISTERED/UNREGISTERED DESIGNS, CONTENT AND OTHER INTELLECTUAL PROPERTY THAT APPEARS ON THIS WEBSITE REMAINS THE EXCLUSIVE PROPERTY OF RACEREADY AND MAY NOT BE COPIED, REPRODUCED, REPUBLISHED, DOWNLOADED, POSTED, BROADCASTED OR MADE AVAILABLE TO THE PUBLIC WITHOUT THE PERMISSION OF RACEREADY.